DHL extended comprehensive customer service technical service cuts the cost for the customer

Recently, a courier company signed a global cooperation agreement with new and strategic partners, extended its comprehensive customer service technical services, related repair activity in the warehouse, aims to cut 25% of the cost for customers.
DHL says, electronic industry $19000000000 per year for the management of customer return behavior, including receiving, assessment, repair, re packing, re sales returned goods, the spending accounted for 6% of total revenue.
DHL partner ANOVO is to provide important enterprise customer service supply chain management services in the telecommunications, access, infrastructure and networks and consumer electronics market. Another partner is the computer technology solutions company CTS, is designed to provide the reverse logistics and repair services for American portable electronic products market. In addition, SMS (Singapore) Co., the company will adjust the specific service activities, infrastructure and personnel, to provide one-stop customer service service solutions, to improve customer service efficiency.
DHL pre-sale and customer service solutions portfolio including packaging, assembly, custom and configuration, deployment, recovery, staging, delayed redeployment, repair, resale and recovery.
MYEX Minya Express International
2014-03-19