BVH DHL survey said German electronic retailers expand cross-border return business

Recently, the German Association of e-commerce BVH and DHL joint survey said, German electronics retailer is constantly expanding across borders, simple and low cost return service to the whole of europe.
Investigation shows, more than 150 surveyed electric have 2/3 plans to carry out global trade. But among these enterprises, only 28% provides the global return solutions. Average global shipping rate is between 10%-20%, which is about 1/7 of the goods be returned. 1/3 of the retailers said the return rate of more than 20%. 69% of the enterprises to provide free return solutions, the purchase of goods value less than 40 euros can return in china.
Overall, because the logistics network covering domestic and international transportation, 97.6% electric choose DHL as carrier. In addition, the respondents with local operators cooperation 19%. Among them, 16.6% in cooperation with Hermes, 7.1% DPD and United Parcel return transportation.
The survey also showed, in return, there are three elements to the retailer is crucial: returns processing convenience, traceability and low rate.
In the products, the most common service market is in Austria, Switzerland, France, the UK, Holland and Italy. In the northern and Eastern European markets, companies surveyed is not active, only 5% of respondents put the product is delivered to the America and canada. And Africa, Australia, Asia and South America to international electronic commerce plays little role. On the contrary, the Russian market is emerging as a star of the electronic commerce is increasingly popular.
MYEX Minya Express International
2014-02-27