International express common problems and the treatment method

International express common problems and processing method has the following

Online record is not signed on the recipient of the bills

International a destination delivery, not the recipient of sign after receiving STH I, and it is the company's mail room or the front desk or a colleague or client to sign for the security guard to check a is reaction in this situation,

Please notify the sender recipient in the company of the search, and the other departments above the check whether does the company have Internet records. If the above problems sign for all customers also confirmed the recipient not received the real reaction goods'

Please provide the recipient direct line and full name, to check in with local and the agency confirmed.

The damage

Please inform the customer the recipient must first to the local reaction to the local record, and feedback to the recipient of the local record material, put on record date, detailed less damaged goods, that the sign of the single, when copy

The damage the outer packing pictures, name of commodity, quantity and the recipient direct line and full name to check agent, have available with the corresponding compensation.

When a customer the wrong goods

The recipient reflect the goods received not, please the addressee must local reaction to this situation, and provide the recipient direct line and full name, to provide the goods to the outer packing pictures checked agent follow up.

Online record

The record for the recipient of remote areas because into agency sent a, such as customers check, please send a sign for the party, and the recipient or confirm receipt of the goods, such as demand check, please make sure to provide sign for the full name, telephone and straight

The local directly and the recipient to confirm sign for the situation.

Online display records

The record into the recipient agent clearance, so far the sign for the task has been completed. The situation general because the recipient cannot provide customs clearance, the recipient to information please clearance institution to help their customs clearance.

Pay special attention to the recipient clearance agent of sign after receiving STH just clearance file, not the goods, by these documents to the customs to clean out the goods.

Online display weight and delivery weight when discrepancies

Agent is electronic scanning, not very correct recognition. Online display is not necessarily the goods exact weight. If in doubt, may to the agency for counseling.

The goods customs clearance delays for a long time, the recipient has not with local customs clearance when '

Please provide the sender's urging, as soon as possible treatments. Such as needed to return, destroyed a goods, please send back a letter or related to abandon a letter to local customs agent checked for application.

Indicated this requirement, can apply for to try, but not guarantee that the goods can be rejected or destroyed in a local. Finally processing results therefrom shall prevail in the local customs and the responsibility of all expenses such as the recipient does not grant to pay and bear,

Transfer of payment and the sender shall assume.

The goods sent to and accept a not the same country

The reason, in general because the sender sends the express sends the address is the recipient remain in a national address, and when a express to send, the recipient is set to return to their own country. It needs the sender contact the recipient,

Let the recipient contact express of the country in which agency, asked agency will express forward to a recipient's country. Or the sender will receives an address to negotiate processing agent checked.

This change delivery address expenses incurred in such as the recipient, will not be paid by the sender full pay. Turn